Shipping & Return Policy

Shipping

Currently, we only ship within Malaysia and Singapore.

We use a reputable courier company to ensure that your item is delivered 100% safe and secure. We will send you the tracking details so that you can keep an eye on your parcel and track the date and time of delivery. The estimated delivery time is 3 to 7 working days for ready stock items, For On Order stock, the delivery will be within 4 weeks. However, this may vary in some cases like public holidays, long weekends, or out of stock for certain products. Our friendly customer service consultant will always be in touch with you if there are any delays or issues about delivery.

 

Return & Refund Policy

1. If the purchased item is still not available after 4 weeks, customers are entitled to a refund.
2. To be eligible for a refund, items must be returned in good condition, along with the receipt.
3. The packaging should be in its original condition and returned in the original shipping container as received by the customer.
4. Please note that used or damaged items by the customer are not eligible for any refunds.
5. Dr.Specs is not responsible for any lost shipments during the return transit.
6. Once we have checked and confirmed the returned items, customers will receive their refund within 60 days of the confirmation.


Please return your purchase to the following address:


G&A Retails (M) Sdn Bhd (1097375-X)
46-1, BLOCK D, VISTA MAGNA, JALAN PRIMA 1

METRO PRIMA KEPONG, 52100 KUALA LUMPUR

WHATSAPP    : 011-1081 8167
EMAIL              : marketing2@drspecs.my